This Privacy Policy explains how WheatHub ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our services. This is a template — please consult a qualified attorney before publishing.
1. Information we collect
- Identity & contact data: name, company, job title, email, phone, country, when you submit a contact form, RFQ, or newsletter signup.
- Commercial data: wheat grade, volume, Incoterms, destination port, and other order details you provide in an RFQ.
- Usage data: IP address, browser type, pages visited, time spent, and referrer, collected automatically through cookies and similar technologies.
2. How we use your information
- To respond to inquiries and prepare quotations.
- To process and fulfill orders, including shipping and customs documentation.
- To send transactional and marketing communications you have opted into.
- To improve our website, services, and customer experience.
- To comply with legal, tax, and regulatory obligations.
3. Legal bases (GDPR)
We process personal data under the bases of consent, performance of a contract, legitimate interests, and legal obligation, depending on the activity.
4. Sharing your data
We may share your data with:
- Logistics providers, freight forwarders, surveyors, and customs brokers required to fulfill your order.
- Banks and trade-finance providers to process payments and credit checks.
- Government and regulatory authorities where required by law.
- IT, hosting, and analytics providers acting on our behalf under written agreements.
5. International transfers
Your data may be transferred outside your country of residence. Where required, we use Standard Contractual Clauses or equivalent safeguards.
6. Data retention
We retain personal data for as long as necessary to fulfill the purposes above, comply with our legal obligations, resolve disputes, and enforce agreements.
7. Your rights
Subject to applicable law, you have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You may also withdraw consent at any time. To exercise these rights, contact us at privacy@wheathub.com.
8. Security
We implement appropriate technical and organizational measures to protect personal data, but no system is 100% secure.
9. Cookies
See our Cookie Policy for details on the cookies we use and how to manage them.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the latest revision.
11. Contact
For questions about this policy, email privacy@wheathub.com or write to: WheatHub, 123 Wheat Street, Kyiv, Ukraine.